Swanson’s Managed Technology Services (MTS) initiative comprises the administration of the technology-driven programs that directly increase inmate spending power and grow commissary revenue and earnings. As outlined in the Technology section, these facility money-making programs include Cobra Cashier™ lobby kiosks, Cobra Everywhere Funding™, Cobra SmartCards™, Cobra AutoCollect™, and the ongoing upgrades to Cobra Banker^® software.

Beyond the scope of our daily commissary operations, Swanson’s MTS team fully manages these technology programs on your behalf so your attention remains trained on your facility. MTS is unique to Swanson because we are a technology company, not just a commissary provider with third-party software.

MTS is a major component of our work to deliver the highest total return-oninvestment that we can achieve on your behalf.

Totally invisible to you, the Swanson MTS management team works with our technology providers and financial program suppliers to ensure the availability and integrity of cost-effective programs for our clients. This team also oversees personnel training, technical specifications, technical upgrades and maintenance, and a host of details that only a true technology company can manage well.

Two particularly valuable Swanson solutions—Cobra AutoCash™and Cobra AutoCollect™—are resident modules of Cobra Banker^®.

Cobra AutoCash™ – Increases inmate buying power and grows revenue by allowing friends and family to deposit funds via phone or internet.

Cobra AutoCollect™ – Automatically collects more receivables debt without wasting staff time and resources.

Swanson Services provides a variety of pre-packaged commissary items designed to supplement revenue while meeting the full spectrum of provisional and eligibility requirements at your facility, including:

Indigent PAKS™ – These PAKs supply designated indigent residents with daily necessities including personal hygiene items and writing materials. Swanson will keep you supplied with the quantity of Indigent PAKs needed to ensure on-demand availability.

Special Indigent PAKS™ – Flexibility is the key to providing custom PAKS for new incarcerations and other one-time situations that require inmate-specific items such as properly sized clothing. We’ll work with you to develop Special Indigent PAKS that meet a variety of resident sizing and gender requirements, and also conform to your facility’s indigent eligibility guidelines.

Weekender PAKS™ – Designed for short-term residency, Weekender PAKs translate to more income when provided to residents who are released before they can place a regular commissary order.

Rotating Indigent PAKS™ – Eliminate product duplication and save money when you schedule multiple, changing PAKS for indigent residents.