A few of our clients, and why they selected Swanson...

City of Newport News Sheriff’s Office— Greater Overall Efficiency

As inmate populations continue to rise and budgets dwindle, Newport News Sheriff’s Office felt it wasn’t getting from their former provider the programs needed to deliver against growing demands for performance.

That’s exactly why they switched to Swanson.

We showed Newport News how to reverse their $2,000 per week drain on inmate accounts by replacing their online commissary ordering system with an efficient, high-commission, on-site commissary program. As part of Swanson’s total solution, we’re also providing Newport News Sheriff’s Office with our proprietary Cobra Banker® inmate banking software, on-site fiduciary management services, Cobra Combo Cashier™ lobby and booking kiosks, and our Cobra Phone-It—In™ commissary phone ordering module.

The Newport News selection team was particularly impressed with a variety of new revenue sources we’re providing, including Rotating Indigent PAK charge-backs and Adm PAK fees, lobby kiosk revenue sharing, and automated inmate account debits from our Cobra TeleLink™ telephone calling module.

Shenandoah County Sheriff’s Office—Stretching a Tight Budget

There’s a common concern among sheriffs today we’re hearing a lot about—budgets. “Money’s tight, and I’m just not getting the performance I need from my commissary provider—tell me about the benefits of Swanson technology.” So we did.

And now all of us at Swanson Services Corporation^® are proudly spreading the word that Shenandoah County Sheriff’s Office has selected Swanson as its new fiduciary technology and commissary services partner.

As inmate populations continue to rise and budgets dwindle, Shenandoah County knew that technology would be critical to meeting growing demands for efficiency. So when we told Shenandoah about our financial return optimization approach, they were impressed. And when we told them about our proven ability to maximize revenue and reduce labor with the most effective services and fiduciary technology products in the business, they signed up.

As part of Swanson’s total solution, we’re providing Shenandoah County with a top-tier technology package that includes our proprietary Cobra Banker® inmate banking software, Cobra Cashier™ lobby kiosk, Cobra Autocash™ real-time phone and web deposits, Cobra MICR™ fraud-eliminating check printing, and Cobra SmartCards™ inmate release payout program.

All of us at Swanson Services Corporation^® are proud to report that our ten-month report card from Winnebago County Sheriff’s Office in Illinois reflects precisely the kind of performance our clients expect—exceptional.

Winnebago County Sheriff’s Office — Our Ten-Month Report Card

When Winnebago County was looking for a solution that could help them meet greater demands for services with fewer resources, all they wanted were the hard facts. So we explained our total-solution program and financial return optimization approach, and showed them how we could increase their revenue and commissions, and minimize staff hours.

Winnebago County Sheriff’s Office recognized that our solutions showed tremendous promise to help their facility meet the increasing demands for performance. They were right.

How we increased revenue sixty-five percent

In only ten months, the Swanson team delivered on our promise with an increase in annualized pre-phone revenue from $592,000 to $874,000—a 47% jump. Add in phone sales and Winnebago’s revenue has increased 65% since we started working with them, and their commissions have more than doubled!

As part of Swanson’s total solution, we’re providing Winnebago with an efficiency-optimizing package that includes our proprietary Cobra Banker® inmate banking software, commissary delivery directly to inmates, Cobra Cashier™ lobby and booking kiosks, and Cobra Kiosk™ in-pod communication units.

Our program for Winnebago is supplementing revenue from previously untapped sources. For example, our Rotating PAKS™ and weekly Indigent PAKS™ now provide the facility with a welcome boost in revenue. Cobra TeleLink™ grows sales by enabling inmates to easily purchase telephone time through Cobra Banker^® software, eliminating the inconvenience of calling cards. And Cobra Banker^® makes it easy to collect significantly more receivables than Winnebago collected before—about $30,000 more in just ten months.

Onslow County Sheriff’s Office—Technology, Techology...

For Onslow County, it was all about technology. They felt they weren’t getting the technology they needed from their former provider to deliver on growing demands for performance.

So we told them all about our financial return optimization approach and our proven ability to maximize revenue and efficiency with Swanson services and advanced technology products.

As a result, we’re providing Onslow County with our proprietary Cobra Banker® inmate banking software, off-site commissary and on-site fiduciary management services, Cobra Cashier™ lobby and booking kiosks, Cobra Phone-It-In™ commissary ordering, and our Cobra Kiosk™ inmate release payout program.

How we’re optimizing Onslow’s revenue and efficiency

From a highly competitive commission rate to technology that grows revenue and minimizes staff time, Swanson’s package for Onslow County includes these key programs and benefits: Cobra Banker^® software automates every inmate fiduciary process, so precious staff time can be reallocated to where it’s needed most. Since Cobra Banker^® is GAAP-compliant, Onslow County will be fully prepared for its next audit.

Cobra Cashier™ lobby kiosks increase trust fund balances and spending power via self-serve cash and credit card deposits to inmate accounts by their family and friends. That translates to more commissionable revenue. Swanson handles the cash and maintenance, which frees up Onslow’s staff for other priorities. We also installed no-fee booking kiosks for Onslow, which fully automate their cash intake handling and accounting process.

Cobra SmartCards™ substitute cash or check payouts to Onslow County released inmates with a secure debit card that can be used at ATMs and retail stores. SmartCards reduce fraud and eliminate the cost and bother of paper checks. Once Onslow County issues a SmartCard, their financial liability to the inmate ends.

Hoke County Sheriff’s Office—New Tricks for a Long-Time Client

Swanson client Sheriff Hubert Peterkin was all ears when we asked him to take alook at some numbers on Swanson technology performance that we had recently compiled from a variety of client installations.

Like many correctional facilities, Sheriff Peterkin faces a substantial budget belt-tightening at the same time Hoke County leaders want greater performance and efficiency from all county departments.

We reviewed our financial return optimization approach with the sheriff, and showed him how Swanson technology is designed to maximize revenue and efficiency.

How Swanson kiosks are taking Hoke County to a whole new level of performance

As a long-time client, Hoke County was already experiencing the time savings of Swanson proprietary Cobra Banker® inmate banking software and the efficiencies of our commissary services. So we focused on two technologies that would make an immediate impact on Sheriff Peterkin’s operation—our Cobra Cashier™ lobby kiosks, and our Cobra Kiosk™ in-pod communications units. Our experience indicated that these two technologies could increase Hoke County’s financial return by more than twenty-five percent!

Cobra Cashier™ Lobby Deposit Kiosks save time and grow revenue—and Swanson handles the cash! Our no-client-maintenance Cobra Cashier™ lobby kiosks increase trust fund balances and commissaryspending power with easy, convenient ATM-like cash or credit card deposits. These kiosks also eliminate the time Sheriff Peterkin’s staff spends receiving and accounting for cash at the window. Which means he can re-allocate personnel to the priorities of running his facility.

Cobra Kiosk™ in-pod units simplify commissary ordering and other inmate communication needs. They are minimizing Hoke County Sheriff’s Office staff time by allowing inmates to check trust fund balances, place commissary orders and review facility policies and procedures.

The staff also benefits from Cobra GT™, the powerful Cobra Banker^® software module that expands Cobra Kiosk™ inpod capabilities with a time-saving, fully automated grievance tracking and processing system.

Cobra Banker^® inmate banking software is the automation powerhouse behind Cobra Cashier, Cobra Kiosk™ and all Swanson technology. And now it automates virtually every Hoke County inmate fiduciary function. Cobra Banker^® is also GAAP-compliant, which means that Sheriff Peterkin is always prepared for the facility’s next audit.